Return Policy
Last updated: April 2, 2026
60
Days
Money-back
1
Year
Warranty
48h
Hours
Damage claim
60-Day Money-Back Guarantee
Full refund if you're not satisfied
Return the product within 60 days of delivery.
Return shipping costs are the customer's responsibility.
Damaged on Arrival
Contact us within 48 hours
If your product arrives damaged, contact us immediately with photos.
Lost Package (Before Delivery)
Full responsibility taken by AluDrain
If your package is lost before reaching you, we take full responsibility.
- Wait until delivery window ends (3–7 business days)
- Contact us within 48 hours
- Provide order number and tracking number
- Free replacement shipped immediately
1-Year Warranty — Manufacturing Defects
365 days of coverage
Covered
- Material or manufacturing defects
- Cracking, warping, breaking
- Surface quality issues
Not Covered
- Improper installation
- Abuse, overloading, accidents
- Normal wear
Refund Timelines
Non-Returnable Items
Return Process
How to return your product
Exchanges and Replacements
No direct exchange
We don't offer direct exchanges. Return for a refund or place a new order.
Exception: Damaged/defective products = free replacement, no return required.
Incorrect Shipping Addresses
Verify your address before ordering. Lost packages due to incorrect addresses are not our responsibility. Reshipping fees may apply.
Disputes and Exceptions
Every claim is reviewed case-by-case. Disputes are governed by the laws of Quebec.
